Terms and Conditions

 

CANCELLATION & REFUND POLICY:

Payment:

Full room charges is required to confirm your reservation. Refundable based on individual hotel cancellation policy.

 

EZTRA Standard Cancellation/ No Show Policy:

Cancel 03 days before arrival no charge, after 03 days 01 night charge

Modification: No charge if you choose to modify 03 days before arrival, after 03 days 01 night charge

No-show: If you do not arrive within 24 hours of the check-in date and time of the hotel, total room charges will be imposed.

 

Local Government Fee

RM2.00 nett per room per night is not included in your total room cost.

 

Tourism Tax

With effect from 1 September 2017, the Federal Government of Malaysia has implemented the mandatory Tourism Tax (TTx) of RM10.00 nett per room per night on all non-Malaysians and foreign passport holders. This tax is in accordance with the Federal Government of Malaysia Gazette Tourism Tax (Rate of Tax) Order 2017. All Malaysian Nationals and Permanent Residents are exempted. Tourism Tax is not included in your total room cost.

 

Tax Invoice Clause

“Please note that we will only issue an official receipt upon receiving your deposit or part/full settlement of amount due from you, prior to your stay or event at the hotel. A tax invoice will only be issued upon completion of services rendered by the hotel”. 

 

Malaysia Personal Data Protection Act

In line with the Personal Data Protection Act 2010 (PDPA), EZTRA is deeply concerned and wishes to ensure proper privacy is maintained for your benefit. We trust you have agreed and consented that the data shall only be used for our business and services only.